KW Boulder seeks a rockstar MCA to help grow a national-top-10 Keller Williams Market Center with a future-hall-of-fame Team Leader. The primary roles of this MCA, by order of priority, will be associate retention, support of the team leader & associates, management of all Market Center operations & administrative functions, and managing Market Center finances.
The Boulder MCA will be responsible for keeping the office and the Team Leader on-track and productive. They will drive miscellaneous projects and co-create models and systems to help the market center improve both operationally and financially. Candidates are encouraged to think of this position as that of both Chief Operating Officer and Chief Financial Officer.
Candidates should exhibit natural leadership ability, strong relationship-building skills, moderate levels of assertiveness and flexibility, and a strong sense of urgency. It is extremely important that the candidate be able to have fun and create a fun environment while achieving at a high level and leading others to do so, as well. They will proactively handle challenging people/situations, and be accommodating with a supportive attitude. They will have persistence, strong follow-up skills, and comfort with routine. They must be relaxed, steady, and work with methodical pace while using proof/facts and a high level of objectivity/impartiality in their actions and decision-making. They must have the ability to work with facts and technical information, have a strong attention to detail, be cooperative, and work “by the book.¿ They must establish and nurture personal relationships and must be comfortable with personal conflict that may arise. The individual must be an independent decision maker, self-sufficient, and self-directed in their activities.
The MCA's primary focus will be the growth of the Market Center and retention of the associates. A Market Center must tend to its associates’ needs in such a way that they are completely satisfied with the level of service and value provided. The MCA will be tasked with managing, training, and consulting the agent services team and assisting the Team Leader in guiding associates and managing all Market Center associate services and operations.
The MCA will need to have an attitude of servant leadership as they will be the initial point of contact for associates and new hires. It will also be important that the MCA use a combination of persuasion, consultation, & strong relationships when dealing with associate challenges, and focus on solutions and individual’s specific needs.
If you fit this description and are interested in being considered as a candidate send an email to StuGalvis@kw.com with the following attachments: